![]() Take the real estate agent who sprinkles cinnamon in boiling water to mimic the smell of baked goods in her homes, for example. Smell is an often overlooked but powerful non-verbal communication method. It helps to be mindful of cultural context when interpreting or using body language. However, in other cultures the same firm handshake may be considered aggressive and untrustworthy. All of this is true across North America. A weak, clammy handshake conveys a lack of trustworthiness. A firm handshake given with a warm, dry hand is a great way to establish trust. Generally speaking, simplicity, directness, and warmth convey sincerity, and sincerity is key to effective communication. Adopting a smile (even if we are feeling stressed) can reduce the body’s stress levels. Before an interview, for example, if we focus on feeling confident, our face will convey that confidence to an interviewer. A change in facial expression can change our emotional state. We can send a silent message without saying a word. ![]() For this reason, it is important to consider how we appear in the professional environment as well as what we say. They watched the rate of gesturing, time spent talking, and formality of dress to determine which candidates would be the most successful socially on the job (Gifford, Ng, and Wilkinson, 1985). Judges examining videotapes of actual applicants were able to assess the social skills of job candidates with the sound turned off. Research shows that non-verbal cues can also affect whether you get a job offer. According to one study, only 7 percent of a receiver’s comprehension of a message is based on the sender’s actual words 38 percent is based on paralanguage (the tone, pace, and volume of speech), and 55 percent is based on non-verbal cues such as body language (Mehrabian, 1981). Research also shows that 55 percent of in-person communication comes from non-verbal cues, such as facial expressions, body stance, and smell. What you say is a vital part of any communication, but what you don’t say can be even more important. I told him you were attending another meeting.ĭon’t use that tone with me! Based on Kiely, M. Now you can see how changing one’s tone of voice can incite or defuse a misunderstanding. If we simply read these words without the added emphasis, we would be left to wonder, but the emphasis shows us how the tone conveys a great deal of information. Table 1.3.1, “Don’t Use That Tone with Me!” demonstrates just how true that is. A different tone can change the perceived meaning of a message. One element of verbal communication is tone. In the workplace the primary channel of communication is verbal, much of this communication being used to coordinate with others, problem solve, and build collegiality. In situations with friends or close co-workers, for example, you may choose more casual words, in contrast to words you would choose for a presentation you are making to your supervisors. The formality of vocabulary choice is another aspect of the verbal channel. If the source uses words that are unfamiliar to the receiver, there is a chance they will miscommunicate the message or not communicate at all. One example of interference in this channel is choice of words. The source uses words to code the information and speaks to the receiver, who then decodes the words for understanding and meaning. This is the largest aspect of verbal communication: speaking and listening. Most often when we think of communication, we might imagine two or more people speaking to each other. Each of these communications channels have different strengths and weaknesses, and oftentimes we can use more than one channel at the same time. We will discuss the pros, cons, and use cases for each tool and channel, because, in a professional context, the decision about which channel to use can be a critical one.Ĭommunication channels can be categorized into three principal channels: (1) verbal, (2) written, and (3) non-verbal. In this chapter we will discuss the principal channels of communication, as well as the tools commonly used in professional communication. In this chapter we will define communication channels as a medium for communication, or the passage of information. Communication channels can refer to the methods we use to communicate as well as the specific tools we use in the communication process. The channel or medium used to communicate a message affects how the audience will receive the message. recommend the most appropriate channel(s) for a given communication scenario.determine, based on the richness of the communication, if the appropriate communication channel was implemented for a given communication scenario.categorize specific elements of a given communication scenario as verbal, non-verbal, written, and/or digital.Upon completing this chapter, you should be able to:
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